DELIVERY AND RETURNS

 BELGIUM
Standard Signed For Delivery (Including guarantee up to € 500.00 for goods. Signature of consignee on delivery)
Estimated shipping time 3-5 working days

0-10kg=€15

10-20 kg=€32

20-30kg=€48

40-50kg=€60

DELIVERY OUTSIDE OF BELGIUM 
We deliver to the following locations:

GERMANY, FRANCE, LUXEMBOURG, NETHERLANDS
Standard Signed For Delivery
Estimated shipping time 3-5 working days

0-10kg=€30

10-20kg=€60

20-30kg=€90

30-40kg=€120

40-50kg=€150

AUSTRIA, DENMARK, IRELAND, ITALY, MALLORCA, SPAIN, SWEDEN
Standard Signed For Delivery
Estimated shipping time 3-5 working days

0-10kg=€87

10-20kg=€174

20-30kg=€261

30-40kg=€348

40-50 kg=€435

UNITED KINGDOM, NORWAY
Standard Signed For Delivery
Estimated shipping time 3-5 working days

0-10kg=€120

10-20kg=€240

20-30kg=€360

30-40kg=€480

40-50kg=€600

Shipping costs are communicated for each order during order placement.
Delivery times indicated are an estimate and apply to stock items only.
Please contact us for all countries not listed: info@studiofrederique.com

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Unfortunately Fréderique Vanvlasselaer Porcelain Art Studio is unable to deliver to PO Box addresses as a signature is required on delivery.


CUSTOMS & IMPORT CHARGES
For orders outside of Belgium you as the customer are liable for any local taxes and import duties at the point where the goods are imported into your country. Fréderique Vanvlasselaer Porcelain Art Studio cannot be held responsible for any such charges.
 

IF YOU HAVEN’T RECEIVED YOUR ORDER
If your order has not arrived after 14 working days, please contact us at info@studiofrederique.com and we will investigate.
Please note that delivery times may take longer at certain times of the year, such as the festive season. Unfortunately, this is out of our control. 

RETURNING AN ITEM
You may return items bought at Fréderique Vanvlasselaer Porcelain Art Studio in their original, unused and saleable condition for a refund or exchange within 14 working days of receipt. You are not required to give us any reason for doing so, however proof of purchase (order number) is required.
You will be required to organise and pay for the return of the items to us. Before doing so, please contact us at info@studiofrederique.com for a returns reference. Return address is: Fréderique Vanvlasselaer Porcelain Art Studio, Arthur Odevaertstraat 13, 9688 Schorisse, Belgium. Please ensure that you include the Dispatch Note in your parcel, pack the items in their original packaging. We cannot accept liability for returned goods lost or damaged in transit.

INCORRECT DELIVERY
If the items you receive do not match what you ordered, or something has been delivered to you that you did not order, please notify us immediately by contacting us as at info@studiofrederique.com within 14 days of receipt so that we may check your order. We will then arrange to collect any incorrect items from you and/or organise for any previously missing or replacement items to be sent to you free of charge.

GOODS DAMAGED IN TRANSIT
If your item has been damaged in transit, please contact us immediately and provide photographic evidence via email or post within 14 days of receipt. If on receipt we conclude that the damage was caused in transit, we will replace the item for you.

PROCESSING TIME
If a refund is actioned by us, subject to these conditions, your payment for the goods will be refunded as soon as possible by the original payment method, no later than 14 working days after we have received the goods.
If an exchange has been arranged, this will be processed for dispatch within 7 working days of us receiving your returned goods, and will be delivered via standard delivery. Please note delivery times may vary depending on shipping destination and during busy holiday seasons.

These listings and rates are subject to change and valid for 2024 or if otherwise indicated.